Refund & Replacement Policy

Warranty, replacement and refund coverage applies to qualifying issues as described in this policy.

Issues that do not qualify under this policy are not eligible for a replacement or refund. We do not promise or imply coverage beyond what is described here.

If a purchased tool has a problem, contact us with your order details and a description of the issue.

If the tool is available, we will provide a replacement. If the tool is unavailable and a replacement is not possible, we will provide a refund.

Coverage applies when the access, subscription or license we delivered stops working or does not match what was described at the time of purchase, through no fault of your own.

Issues caused by violating the underlying service provider's terms, sharing or reselling access, or modifying delivered credentials are not covered.

Changes made by third-party providers to features, pricing or availability after successful delivery are outside our control and are not covered beyond the replacement-or-refund rule above.

Change of mind after successful delivery is not eligible for a refund.

Message us on WhatsApp at +92 324 4399919 or email Toolzultra.pk@gmail.com with your order details, the product name and a clear description of the problem. We will investigate and respond as quickly as we can.

Approved replacements are delivered through the same channel as your original order. Approved refunds are issued through the payment method used for the purchase, within a reasonable timeframe that we confirm with you when the refund is approved.